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Privacy Policy
We take your privacy very seriously. Pleaseread this privacy policy carefully as it contains important information on who we are and how and why we collect,store, use and share your personal information. It also explains your rights in relation to your personalinformation and how to contact us in the event you have a complaint. “Privacy Policy” or “Policy” refers to thisprivacy policy.
This Privacy Policy applies when you visit oruse our websites, apps and other services, including events, that refer or link to this Privacy Policy (each, a“Service”). This Privacy Policy may be supplemented by additional privacy statements, terms or notices provided oncertain areas of the Service or during our interactions with you.
By using the Services, you consent to ourcollection, use and disclosure of your personal information in accordance with the terms of this privacy policy.You may withdraw such consent at any time, however this will not affect the lawfulness of the processing based onyour consent prior to the withdrawal.
This Privacy Policy was last updated 07 March2022
Key terms
It would be helpful to start by explainingsome key terms used in this policy:
| We, us, our | Dubai Development Authority and any of its affiliatesand/or subsidiaries (i.e. Dubai Film and TV Commission) |
| You, you and yours | References to the person accessing the website. |
| Personal information | Any information relating to an identified oridentifiable individual |
We may collect and use the following personal informationabout you:
- your name and contact information, including emailaddress and telephone number and company details
- information to enable us to check and verify youridentity, for example your date of birth
- your gender information
- location data
- your billing information, transaction and payment cardinformation
- your personal or professional interests
- your professional online presence, for example,LinkedIn profile, and in the case of freelancers, CVs and professional information
- your contact history, purchase history and saveditems
- information from accounts you link to us, for example,Facebook
- information to enable us to undertake credit or otherfinancial checks on you
- information about how you use our website, IT,communication and other systems
- your responses to surveys, competitions andpromotions
This personal information is required for us to providethe Services to you. If you do not provide personal information we ask for, it may delay or prevent us fromproviding the Services.
We collect most of the personal information directly fromyou—in person, by telephone, text or email and/or through the Services, including if you upload your personalinformation onto the database. However, we may also collect information:
- from publicly accessible sources, for example anycompetent authority;
- directly from a third party;
- credit reference agencies;
- customer due diligence providers;
- from a third party with your consent, e.g. yourbank
- from cookies on our website—for more information onour use of cookies, please see our cookie policy below
- through our IT systems:
- door entry systems and reception logs;
- automated monitoring of our websites and othertechnical systems, such as our computer networks and connections, CCTV and access control systems,communications systems, email and instant messaging systems.
Cookies
A cookie is a small text file which is placed onto yourdevice (e.g. computer, smartphone or another electronic device) when you use our Services. We use cookies on ourServices. These help us, recognize you and your device and store some information about your preferences or pastactions.
For example, we may monitor how many times you visit thewebsite, which pages you go to, traffic data, location data and the originating domain name of your internetservice provider. This information helps us to build a profile of our users. Some of this data will be aggregatedor statistical, which means that we will not be able to identify you individually.
For further information on our use of cookies, includinga detailed list of your information which we and others may collect through cookies, please see below.
Consent to use cookies and changingsettings
We will ask for your permission to place cookies or othersimilar technologies on your device, except where they are essential for us to provide you with a service that youhave requested e.g. your IP address, operating system, browser, domain, other user information (e.g. yourusername).
You can withdraw any consent to the use of cookies ormanage any other cookie preferences by turning them off in your browser and/or deleting them from your hard drive.You do not need to have cookies turned on to use a Services but you will need them to log on to a Services and toaccess personalized or secure content on it and some web pages may not function properly if the cookies are turnedoff. It may be necessary to refresh the page for the updated settings to take effect.
We can only use your personal information if we have yourconsent or we have instruction from a law enforcement entity.
The table below explains what we use (process) your personalinformation for and why that is important to us:
| What we use your personal informationfor | Our reasons |
| To provide theServices to you | For the performance of our contract with you or to takesteps at your request before entering into a contract |
| To prevent and detect fraud against you OR us | For our legitimate interests or those of a third party,i.e. to minimize fraud that could be damaging for us and for you |
| Conducting checks to identify our customers and verifytheir identity Screening for financial and other sanctions or embargoes Other processingnecessary to comply with professional, legal and regulatory obligations that apply to our business, e.g. underhealth and safety regulation or rules issued by our professional regulator | To comply with our legal and regulatory obligations |
| Gathering and providing information required by orrelating to audits, enquiries or investigations by regulatory bodies | To comply with our legal and regulatory obligations |
| Ensuring business policies are adhered to, e.g. policiescovering security and internet use | For our legitimate interests or those of a third party,i.e. to make sure we are following our own internal procedures so we can deliver the best service to you |
| Operational reasons, such as improving efficiency,training and quality control | For our legitimate interests or those of a third party,i.e. to be as efficient as we can so we can deliver the best service for you at the best price |
| Ensuring the confidentiality of commercially sensitiveinformation | For our legitimate interests or those of a third party,i.e. to protect trade secrets and other commercially valuable information |
| To comply with our legal and regulatory obligations | |
| Statistical analysis to help us manage our business,e.g. in relation toour financial performance, customer base, product range or other efficiency measures | For our legitimate interests or those of a third party,i.e. to be as efficient as we can so we can deliver the best service for you at the best price |
| Preventing unauthorized access and modifications tosystems | For our legitimate interests or those of a third party,i.e. to prevent and detect criminal activity that could be damaging for us and for you To comply withour legal and regulatory obligations |
| Updating and enhancing customer records | For the performance of our contract with you or to takesteps at your request before entering into a contract To comply with our legal and regulatoryobligations For our legitimate interests or those of a third party, e.g. making sure that we can keepin touch with our customers about existing orders and new products |
| Ensuring safe working practices, staff administrationand assessments | To comply with our legal and regulatoryobligations For our legitimate interests or those of a third party, e.g. to make sure we arefollowing our own internal procedures and working efficiently so we can deliver the best service to you |
Marketing our services and those of selected third parties to:
| For our legitimate interests or those of a third party,i.e. to promote our business to existing and former customers |
| Credit reference checks via external credit referenceagencies | For our legitimate interests or those of a third party,i.e. to ensure our customers are likely to be able to pay for our products and services |
| External audits and quality checks, e.g. for ISO orInvestors in People accreditation and the audit of our accounts | For our legitimate interests or those of a third party,i.e. to maintain our accreditations so we can demonstrate we operate at the highest standards To complywith our legal and regulatory obligations |
| If you are a freelancer or registered company whodisplays your personal information on the database, to allow possible customers to contact you about servicesyou offer | To facilitate the provision of services through ourwebsite |
Promotional communications
You provide your consent to us to process your personalinformation for promotional purposes (see above‘How and why we use your personal information’).Ifyou wish to opt out of any promotional communication, please see the ‘How to contact us’ section below.
Who we share your personal informationwith
We routinely share personal information with:
- law enforcement agencies
- third parties we use to help deliver our Services toyou, for example payment service providers, and delivery companies;
- other third parties we use to help us run ourbusiness, for example marketing agencies or website hosts;
- third parties approved by you, for example socialmedia sites you choose to link your account to or third-party payment providers;
- credit reference agencies;
- our insurers and brokers;
- our bank(s);
We only allow our service providers to handle yourpersonal information if we are satisfied they take appropriate measures to protect your personal information. Wealso impose contractual obligations on service providers relating to ensure they can only use your personalinformation to provide services to us and to you. We may also share personal information with external auditors,in relation to accreditation and the audit of our accounts.
We may disclose and exchange information with lawenforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
We may also need to share some personal information withother parties, such as potential buyers of some or all our business or during a re-structuring. Usually,information will be anonymized, but this may not always be possible. The recipient of the information will bebound by confidentiality obligations.
Information may be held at our offices and those of ouraffiliates and subsidiaries, third party agencies, service providers, representatives and agents as describedabove (see above:‘Who we share your personal information with’).
How long your personal information will bekept
We will keep your personal information while you have anaccount with us, or we are providing the Services to you. Thereafter, we will keep your personal information foras long as is necessary:
- to respond to any questions, complaints or claims madeby you or on your behalf;
- to show that we treated you fairly;
- to keep records required by law.
We will not retain your personal information for longerthan necessary for the purposes set out in this policy. Different retention periods apply for different types ofpersonal information.
When it is no longer necessary to retain your personalinformation, we will delete or anonymise it.
We implement technical and organizational measures toseek to ensure a level of security appropriate to the risk to the personal information we process. These measuresare aimed at ensuring the integrity, confidentiality, and availability of personal information.
We may change this privacy notice from time to time—whenwe do, we will inform you via website or other means of contact such as email. Please continue to check forupdates, and do not continue to engage with the Services if you do not consent to the terms of this privacypolicy.
Please contact us by post, email or telephone if you haveany questions about this privacy policy or the information, we hold about you.
Our contact details areshown below:
Info@dda.gov.ae